eBanking Support Specialist

The eBanking Support Specialist is responsible for performing operational support duties of the eBanking Department. Assists the eBanking Manager as directed; provides a full range of professional, technical and general support to customers and Bank personnel; resolves problems within given authority. Provides clerical assistance in training Bank personnel on the features and benefits of eBanking products and services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects. Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

Minimum qualifications include but not limited to graduation from high school or equivalent and five years of experience in banking operations, preferably in eBanking or call center support